How does Quest handle order refunds and bounced checks?

If the record has has been marked as shipped the record is locked and a refund, loss or credit would then be appropriately documented as an expense to keep your funds tracking in balance. If the record is not marked as shipped the Quantity of the order record or a percentage discount could then be reduced to then reflect a refund/loss or credit and then a notation added to the payments tab. A best practice is to not mark an order as shipped/complete until your refund period has passed and/or payment for services has cleared.